Terms and Conditions

Terms and Conditions

1. Definition

'Condition' means the standard terms and conditions of sale set out below, including any special terms and conditions agreed in writing by us

'Contract' means any contract for Goods made between you and the Company

 

'Goods' means the packaged products or services which we shall supply in accordance with these Conditions

 

'We' means Bridgepoint Limited registered in Malta Company No. C34254 at Old Railway Track, Santa Venera, SVR9017, Malta, Europe Vat no. MT17177808.

 

'You' means the customer seeking to purchase the Goods from us and 'You' shall be construed accordingly

2. Pricing & Offers

The team at Bridgepoint Limited work hard to ensure that prices listed and technical specification information is accurate at the time of purchase. However, we are entitled to make amendments to the price to take into account any increase in our manufacturing costs or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. In this unlikely event, we cannot be held responsible for any inaccuracies at any time. Please note that your computer may display old pages from our site which are stored in your own computer's memory from previous visits - it is important you refresh your browser when viewing any pages on our web site to see the current prices and goods available. Any price changes will be advised and agreed prior to accepting your order.

 

Where Bridgepoint Limited run additional offers and voucher promotions, these may only be used singularly and not in conjunction with one another unless explicitly stated. This includes any cashback or discount code deal.

 

Percentage saving calculations are calculated using our recommended retail price and the current available price for an item. Bridgepoint Limited reserve the right to withdraw an offer, whether voucher code or reduced price, at any time.

3. Security

We realise that the internet is based on trust so we make security our number one priority. Our commitment to this will remain prominent for the future. Your credit card details are sent to the banks secure servers whilst the order is processed. No card data is saved and is not visible by any member of staff. Our web server uses GoDaddy Class 2 Certification to encrypt data transmission, an independent third party organisation that provides you with proof that our secure web server is genuine. At no point are your credit card details sent over using an unsecured connection.

4. Delivery & Collection

There are 3 different delivery options which you can choose at check-out which include:

  • In-Store pick-up: Monday’s to Friday’s 09:00 – 18:00
  • Orders under €150: can be delivered subject to a €15 charge for Malta and €20 for Gozo
  • Orders over €150: will be delivered free of charge to Malta and Gozo.

Deliveries are done Monday to Friday between 09:00 and 16:00. Driver will call you to set up delivery time and date. Items ordered will be available for delivery within the next working day subject to appointment availability. Please note that we are unfortunately unable to give any special delivery instructions to drivers e.g. leaving products with neighbours etc. When your order arrives at your address, you will be given the opportunity to check and sign for the products. During delivery, we recommend a visual inspection of your order on arrival for any obvious damages, and to ensure that all products ordered are present. You are not expected to check every item before signing for the delivery.  

Once you receive your items, please do not store them away for later inspection, as if any goods received are damaged, faulty or incomplete, you must notify us within 48 hours of delivery via email or telephone, quoting your ORDER/CASHSALE number for reference. Please open each box and check thoroughly for damages. If we are notified within the given time frame, we will then organise a replacement and collection. In any situations in which customers have adhered to terms and conditions, yet have received goods that are incorrectly supplied or damaged in transit, Bridgepoint Limited will replace goods free of charge.

Upon signing, responsibility for these products passes on to you, and any risk of damage or loss is assumed by the purchaser. We are not responsible for any goods received or unpacked by anyone other than the purchaser, so please ensure that person is present to check and sign for the goods at the supplied delivery address. 

Please do not fit any damaged goods, as we will be unable to replace or refund damaged items which have been installed. If you find your goods are damaged, please get in touch with us and we'll do our best to help.

All damaged goods, must be returned in their original packaging. Please be aware that we cannot be held responsible for any loss or damage incurred due to errors made by the purchaser during checkout, for example entering incorrect address details, so please ensure all information is correct before processing your order. 

If you fail to take delivery on the date agreed, then we reserve the right to charge for any subsequent deliveries.

We advise against booking any installers, or engaging in preparatory work until full receipt and inspection of your goods, and will not be liable for any tradesperson costs, consequential loss or compensation in any way. Delivery timescales are given as estimates in good faith, but cannot be taken as precise or exact information. 

We will not be liable for any plumbers’ costs, consequential loss or compensation in any way.

If goods are ordered over the weekend or bank holiday, please be aware that the order date is taken as the next available working day for delivery purposes.

 

Please note that delivery timetables are best estimates, and may be subject to change as due to seasonality, weather and other non-specified factors. All prices include VAT.

 

All deliveries, with the exception of Gozo are handled by Bridgepoint’s own drivers. And in the case of Gozo, reputable couriers will be used. When goods are collected from the Bridgepoint Limited dispatch warehouse they become the responsibility of the designated courier. We cannot be held responsible for any delay's that the courier experiences.

 

For standard pallet deliveries, the responsibility of disposing of delivery packaging materials, such as pallets lies with the customer.

5. Cancellation Rights 

You have a right to cancel your order before despatch or within 14 working days after the date of delivery by sending us an email at sales@bridgepoint.com.mt, calling us on +356 21472241, or sending written notice of cancellation to:

Bridgepoint Limited

Old Railway Track,

Santa Venera,

Malta, Europe

SVR9017

 

quoting your order reference or cashsale number. We will refund you the cost of the unwanted item within 30 days. Once you receive the cancelled order please return the item back to us within 7 days of receiving the parcel. This right of cancellation does not apply where goods are specifically made to your specification or personalised at your request. If collection of unwanted goods is required, the following charges will apply which will be deducted from your refund:

  • In-Store drop-off: Monday’s to Friday’s 09:00 – 18:00
  • Order pick-up from desired location: subject to a €15 charge for Malta and €20 for Gozo

 

After 14 days from the day after the Goods have been received, you will not be able to cancel the Contract. We still may offer a credit note for goods that are unused, and in their original packaging. Please call us as early as possible to discuss.

All goods must be returned unused and in their original packaging. We cannot refund goods that have been damaged or used/installed whilst in your possession.

 

6. Warranty And Liability

 

The terms of this warranty shall apply, solely and limitedly, to defects which have arisen directly from defective materials or workmanship in the products sold.

For products installed in a residential application, the warranty stipulated herein shall be in force solely for a peremptory period of;

  • Ten (10) years in relation to mechanical parts.
  • Five (5) years in relation to finishes.
  • Two (2) year in relation to electronic faucets and valves.

 

For products installed in a commercial application, the warranty stipulated herein shall be in force solely for a peremptory period  of;

  • Seven (7) years in relation to mechanical parts.
  • Three (3) years in relation to finishes.
  • One (1) years in relation to electronic faucets and valves.

 

Without limiting the generality of the foregoing, it is being stipulated that the terms of this warranty shall not apply:

  1. to damages occasioned as a result of accidental damage, mistreatment, dirt, lime scale, aggressive cleaners with a PH value of less than 4, abnormal stress or strain, excessive water pressure or negative pressure, abuse or adverse weather conditions, including temperature;
  2. to damages occasioned because of the installation or usage in a manner not in accordance with Bridgepoint's printed instructions;
  3. if the faucets are tampered with, maintained and / or repaired by persons not approved by Bridgepoint as being qualified to undertake such works and / or in so doing the spare parts utilized are not original Bridgepoint spare parts;
  4. to spare parts; (filters, filter cartridges, aerators, batteries, or materials subject to wear and tear such as seals or hoses)
  5. if the taps/mixers are altered without the prior written authorization to this effect by Bridgepoint;
  6. if the surface of the product has been scratched;
  7. in the event that the customer sells or in any other manner transfers or disposes of the within which the Bridgepoint products are installed;

7. Warranty Claims

In the event that damage results in a Bridgepoint product and is covered by the warranty as herein stipulated, the customer shall submit a written warranty claim to Bridgepoint stating therein the damage alleged together with supporting documentation, including photos, and the proof of purchase of the product. Failure to submit the required documents of the product shall automatically vitiate any warranty claim submitted.

If Bridgepoint determines that the warranty claim qualifies under this warranty, that it has been submitted is in compliance with the terms hereof and is justified, it may, in its absolute discretion, either repair the damage or defect in the product or replace the product. Should the product no longer be manufactured at the time of the warranty claim, Bridgepoint reserves the right to deliver a product of the same value or a refund of the defective portion of the goods. Replaced products will automatically become property of Bridgepoint.

Any replacement product shall be covered by the warranty herein stipulated solely for the remaining period of the original warranty issued on the replaced product.

8. Care Instruction for your Bridgepoint Faucet

In order to enjoy this high-quality product, we suggest that you follow these simple care instructions to benefit from many years of reliable service.

Do not use any abrasive sponges, scouring agents or cleaner with a PH value of less than 4. We strongly advise NOT to use any cleaners containing solvents or acids, lime scale removers or vinegar.

Please clean the faucets with a little soap, water and a moist cloth, rinse and dry with a soft cloth. You can avoid lime scale deposits by drying the faucets after each use.

9. General

All pictures on our website are the best indication we can give of the original item and are for illustration purposes only. On occasion we may make small changes to the design of a product, due to this, the item/items you receive may have small differences to the picture displayed on the website. The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

All products are subject to stock availability at the time of ordering. While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer of sale.

 

All prices stated include VAT at 18%.

All Bridgepoint products are based on British standard water systems.

 

10. Onsite Repairs

All onsite visits are chargeable at €35.00 inclusive of vat. This charge covers a Bridgepoint Technician to come over on site and is also payment for one hour of labour. Additional hours are charged at €20.00 including Vat. These charges do not include any spare parts used.  

In the case of warrantee repairs, this charge and any spare parts will be waivered all together subject that the fault is not due to;

  1. Incorrect installation
  2. Blocked water pipes
  3. Construction residue in cartridges
  4. Lime Scale Build up or Residue in pipes or cartridges
  5. Misuse of product
  6. Incorrect cleaning or maintenance of products

The charge is payable on site by cash or cheques and a VAT receipt will be issued by the Technician. Card payments cannot be accepted as a method of payment on site.

 

 

 

 

 

PRIVACY POLICY

Your privacy is important to us, and we understand how important it is to you. Our aim is to be as clear and open as possible about what we do and why we do it.

 

All client information given during the ordering and registration process is collected and stored lawfully and in accordance with the relevant data protection acts. All information held on our systems is password protected. We do not use any information given for marketing purposes without your consent. If you are concerned about the confidentiality of any information given, please contact us at sales@bridgepoint.com.mt

 

When would we collect information about you

  1. When you visit the Website and register
  2. Buy products or services on the Website

 

What information we collect

  1. Your name and contact information including postal address, e-mail address and telephone number.

 

We won't ever share your payment details with third parties. We do not store credit card details nor do we share customer details with any 3rd parties.

 

 

What we do with the Information

 

  1. When you purchase from us, to process your order, enable you to track you order online, arrange delivery and for other purchase related services (this may include contacting you by telephone, email or SMS to arrange, confirm or upgrade your delivery) and for on-going customer service dealings including any faults, repairs or refunds.
  2. For internal accounting and regulatory purposes
  3. For statistical analysis to assess our business performance and to improve our products and services.
  4. To improve and personalise your experience when you visit the website (See the cookies section), and to keep you informed about other products and services you might be interested in.
  5. To ask you from time to time if you would like to provide feedback on or participate in market research on our products and services. You do not have to participate in these if you do not wish.

 

We will not share any of the personal information listed above with outside parties except to the extent necessary to complete your order.

 

COOKIES

We may also store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. The different types of cookies are listed below:

 

Strictly necessary cookies

These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required. These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

 

Performance cookies

These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device. These cookies collect information about how visitors use the Website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.

 

Functionality cookies

These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device. These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be made anonymous and they cannot track your browsing activity on other websites.

 

Are cookies safe?

Yes, cookies are harmless text files. They can't look into your computer or read any personal information or other material on your hard drive. Cookies can't carry viruses or install anything harmful on your computer.

 

Your right to refuse cookies and what happens if you refuse them

You can refuse cookies by activating the relevant setting on your browser. However, if you do so you may not be able to access all or parts of our site. If you carry on using our site and do not change your browser settings we will assume you consent to us using cookies as described above.

 

You can find more information about cookies at

www.allaboutcookies.org and www.youronlinechoices.eu

 

 

 

 

 

The Contract and Conditions shall be governed by the laws of Malta, and you agree to submit to the non-exclusive jurisdiction of the Maltese courts.

Any notice required or permitted is to be given by either party to the other under the Conditions these shall be in writing and addressed to the other party and delivered to the address provided at the time the order is confirmed or any subsequent or alternative address which one party may notify to the other from time to time.

 

The terms and conditions do not affect your statutory rights.