Quality Policy

BridgePoint is one of the leading brands in Bridgepoint branded bathroom taps, fittings, accessories, shower cubicles, kitchen taps, sinks, and water filtration systems.

BridgePoint adopts a Quality Management System based on the requirements of SM EN ISO 9001:2015

BridgePoint has established the following strategic objectives to be pursued through the Quality Management System:

Long Term Vision

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  • To deliver high-end, affordable luxury to the end-user.
  • To establish long-lasting business relationships with customers, built on mutual trust that have strong potential for development and growth.
  • To perform at optimum efficiency in every aspect of the operations in order to ensure the highest possible level of customer satisfaction.
  • To rigorously explore and investigate new and innovative products which will further enhance the existing portfolio.

Suppliers

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  • To acquire products from reliable external providers/partners who are leaders in the field with a high commitment toward product quality and value for money.

Customer Focus

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  • To provide a wide range of superior products, which are always in stock and which meet and exceed the needs and expectations of the customers.
  • To provide excellent service by putting the customer at the centre of all activities.

Resources

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  • To ensure that resources including staff and equipment are adequate to meet the needs of customers.
  • To ensure that all staff are adequately trained to perform their assigned duties.
  • To ensure that all staff is able to adapt to difficult and unforeseen operational circumstances.
  • To harness and develop the experience and knowledge earned over the years.
  • To encourage synergy, teamwork and cooperation between the employees of BridgePoint and also with the customers.

Quality

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  • To remain committed to continuous improvement in all work practices.
  • To constantly demonstrate leadership and nurture the culture of good quality and continuous improvement across BridgePoint.

VER 13.1 (10 May 2023)