Bridgepoint is one of the leading brands in bathroom fittings, accessories, kitchen taps, sinks, and installation of water systems.
Bridgepoint adopts a Quality Management System based on the requirements of SM EN ISO 9001:2015
Bridgepoint has established the following strategic objectives to be pursued through the Quality Management System:
- To deliver high-end, affordable luxury to the end user.
- To establish long-lasting business relationships with customers, built on mutual trust that have strong potential for development and growth.
- To perform at optimum efficiency in every aspect of the operations in order to ensure the highest possible level of customer satisfaction.
- To rigorously explore and investigate new and innovative products which will further enhance the existing portfolio.
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- To acquire products from reliable external providers / partners who are leaders in the field with a high commitment towards product quality and value for money.
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- To provide a wide range of superior products, which are always in stock and which meet and exceed the needs and expectations of the customers.
- To provide excellent service by putting the customer at the centre of all activities.
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- To ensure that resources including staff and equipment are adequate to meet the needs of customers.
- To ensure that all staff are adequately trained to perform their assigned duties.
- To ensure that all staff is able to adapt to difficult and unforeseen operational circumstances.
- To harness and develop the experience and knowledge earned over the years.
- To encourage synergy, teamwork and cooperation between the employees of Bridgepoint and also with the customers.
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- To remain committed to continuous improvement in all work practices.
- To constantly demonstrate leadership, nurture the culture of good quality and continuous improvement across Bridgepoint.
